Technical notice

Dear customers,

We would like to share a brief technical tip to help prevent a situation that is becoming increasingly common during dealership or workshop visits. Please forward this article to the relevant contact person at your company.

Observation

During certain maintenance or repairs, the Geotab device may be temporarily disconnected (OBD by a technician and, in some cases, not reconnected when the vehicle is handed over.

Impact

This results in:

• A temporary loss of data (location, routes, compliance, etc.)

• Additional checks and interventions afterwards

• Avoidable delays for all parties involved

Good practice recommended.

To optimize time and avoid any unnecessary intervention, we recommend that you

➡️ Check that the Geotab device is online before taking possession of the vehicle.

A quick, simple validation usually avoids any further follow-up.

Our goal is to facilitate operations , both for you and for our team, and to maintain uninterrupted service continuity.

If you have any questions or wish to verify the condition of a vehicle, please do not hesitate to contact our technical support:

Sincerely, Technical Support & Telematics Solutions

The Solutech GPS team